60 second Social: Negative Feedback and How to Deal With It

I have a customer who sells Guides to Driving Abroad mainly via Amazon.  Much to his angst this week, he received a 2 star review from a disgruntled client, who had clearly bought his guide and knew a bit about the local area.  To say he was devastated was an understatement!

But the way he handled it was professional:  He researched the issue straight away, got the correct information and came to me (who helped compile the guide) and together we rectified the problem and had the revised copy ready for download that day.

Which is all great, but now there is still a 2 star review on his product page, that won’t go away.  He toyed with the idea of contacting Amazon to have it removed, but unless its abusive or spammy, then why would they?

There will always be people who leave negative reviews:  Some have a point, others just need to get a good hobby (preferably away from computers), but how you deal with their criticism can make the difference between a future customer hitting buy now or hitting the back button.

Reply to the feedback: Thank the person for their feedback.  Acknowledge there was an issue, but now the error has been corrected and ask them to download the modified version.  Even if the person was very brusque with their language and the review was quite damning, this demonstrates to everyone else reading that you took the criticism professionally and used it to improve your product rather than turning it into a full blown slanging match.

Get some good reviews:  Reviews are tallied and your average rating is given.  So despite the 2 stars, now might be a good time to contact the people that have downloaded the book and liked it.  Ask them first what they thought of it.  If the feedback is negative then get an insight what was wrong and act on that advice.  If the feedback is positive then ask if they would be willing to leave a 5 star review on Amazon.  This in turn will bump up your average.

SEO in 60 Seconds: Little & Often

I have just realised that my last Blog post was back in February.  In my defence,  since my last post I have moved into a new office, had the new half of the house decorated, and run a half marathon.  But this 60 second SEO tip is simply this:  regularly contribute to your SEO campaign.

Writing a tweet about your latest products, tweaking your Adwords campaign in anticipation for Easter or just take a good old-fashioned analysis session, schedule a small amount of time (preferably at the same time each day) to focus on your SEO efforts.

No one has the time to focus all day solely on SEO.  Just like my 15+ miles per week half-marathon training is set out over 3 sessions of 5 miles.  Doing one session of 15 miles, wouldn’t be practical and would leave me feeling very exhausted and less likely to do anything for the rest of the week.

Some things may require more time and energy, but getting into a regular pattern of doing regular SEO can make the difference of being up there or down here.

And yes, I do practice what I preach.  🙂

This is one in a series of SEO Shorts. For more short-term tips. Please subscribe to our weekly newsletter or RSS Feed

How to Seek (and Destroy) Online Plagarism

In the past I have written about image copyright and how you should read any small print to ensure that you don’t leave yourself vulnerable to a nice big fat royalty bill from a disgruntled photographer. But your website content can also be vulnerable to plagiarists.

Just before I start, the actual definition of Plagarism according to The Oxford Dictionary is this:

The practice of taking someone else’s work or ideas and passing them off as one’s own

From the Latin plagiarius ‘kidnapper’ (from plagium ‘a kidnapping’, from Greek plagion) + -ism.

Yes, basically someone who kidnaps your content and passes it as their own. You don’t really need me to tell you how unethical a practice that is?

So is Someone Duping your Content?

You can check for duplicate content by going to Copyscape.com. You simply add your page URL and they search for websites that have similar content. It then gives you a percentage of how similar the page’s content is to yours.

The free service allows you 10 searches per day, which is adequate for a small website. For larger websites, it might be easier to subscribe to their premium service.

How it was about 10 years ago

I originally performed a search about 10 years ago, before web copyright was being taken seriously . I noticed my web rankings had gone down. I used Copyscape and found to my horror that a web design company up north had swiped my content and shamelessly added it to their website.

I rang up their company and had to leave a message. I went out for a moment and on my return had quite a snotty message left back on my website. The guy in charge basically thought it was socially acceptable to swipe content from other websites and then palm it off as their own content.

So I rang back this little Herbert to set him straight, but in the time between leaving his answerphone message and the phone ringing again, he either realised that the Essex girl wasn’t backing down or (more than likely) he didn’t actually have a leg to stand on. So he turned from snotty MD to noble and apologetic MD.

Naturally it was one of his employees was responsible for the content and would be “having words” with him and asking him to change it that day. It did get changed that day.

How it was 2 weeks ago

Fast forward 10 years later, and online copyright infringement is quite rightfully taken very seriously.  Also action is taken more quickly, even to the extent of the hosting company taking action or, even worse Google.

So, when I came to writing this guide, I ran a check on my website. My content is about 3 years old so I checked my pages and this time I find that not only one but two websites have copied my content: One had copied a section about e-commerce on my services page, but another had blatantly swiped my content from the ecommerce page.

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Step 1 – The Cease and Desist letter

It is very tempting to rip chunks out of the website owner, but that could just get messy. So instead I looked up their contact details and dropped them a polite, but firm email.

I did indeed check both sites after a few days: The website that copied the small section from my services page had taken the offending content down and either copied someone else’s or wrote it themselves.

But after one week the duplicate page was still there. Nothing had changed and this little twerp wasn’t taking my email seriously (he hadn’t even told me to get lost!). So it was time for the next stage.

Step 2 – Contact their Hosting Company

So if the web owner wasn’t going to take their content down, then maybe a polite word to their hosting provider would do the trick. So a quick look on http://who.is for the domain name and I can find out the hosting company. In this case one in the Netherlands.

The hosting people not only need to know the whole story but also need evidence that one of the websites they allocate space for is doing anything wrong. It is also worthwhile to prove that you were the originator of the content. https://web.archive.org/ takes regular captures of your website. It doesn’t take regular updates, but in this case it proves that my web content has been on my site for a couple of years.

I sent them a polite email explaining the situation and that they should take down the page (or even better the site) as they are infringing copyright. Again I have given them a deadline to do something about it.

In this case I didn’t have to wait very long. Within a few hours I had a reply. Short but polite.

And on that same afternoon, their website (and at the point of writing this) the website is still down.

I wonder if they are aware?

So it was resolved with slightly less stress than the case 10 years ago. But if the hosting company hadn’t responded, then there is a step 3.

Step 3 – Tell Google all about it

This is a last resort: Get onto Google Webmaster Tools and file a DMCA (Digital Millennium Copyright Act)

Big ‘G’ provide a lot of support and information about this process and guide you through the entire process. Take the time to read the support on offer and answer the questions and provide as much info as possible. Google will then in turn review your DMCA and decide which action to take. For a straightforward act of plagarism, that should resolve it.

Can we stop this from happening again?

No not really. Online, you are always going to get hackers, spammers, scammers, cheapskates and general weirdos, and there will always be some imbecile with minimum brain activity, that thinks they just might get away with swiping someone else’s content for use on their own website. The key is to check your content regularly and to take appropriate action.

There are a few workarounds, especially for blogs, but I will cover that in a separate article.

SEO in 60 seconds: Who are you anyway?

New websites are an issue with search engines.  They’ve found your new website, but for the first few months, they’ve got their eye on you to see what type of a website have they found.

Like any new relationship, trust is key.  Trust determines if your website is:

• A trusted resource (good content that people appear to like/share),
• Low quality (ok content but a bit samey and not much interaction), or
• Spammy (links, ads, and or negative interaction).

Sites pop up all the time, and some disappear as soon as they reappear, so in a nutshell:  Are you going to be a good little website that’s around for the long-term, or are you going to mess us about, and then disappear?

When building a new website (or any website for that matter), it makes sense to implement SEO from the very early stages.  So use this time wisely:  read the search engine guidelines, get your good content out there and share it with the world.  And keep doing this regularly.

Sure, you probably won’t rank for any of your major keyphrases to begin with:  A couple of months, a few, 6 months, a year, but the sooner you show Google (et al) that your website can be trusted and not there to play either them or your visitors, the sooner you will start seeing results.

New Year, New Website

If you own or are responsible for a business website, it makes good sense to perform an audit at least every 6-12 months to ensure that your web pages are still alluring and your content is still up to date. A lot of advances have been made online, so even if your website has been revamped in the last couple of years, your good intentions already look dated.

Tend to your website like you would tend a garden: Sure you don’t have to be in it every single day, but regular tending to keep it fit for purpose. For example, remove the weeds and the plants that didn’t take. Maybe once a month add something fresh.

So many times I have seen unattended websites that are the garden equivalent of overgrown grass, thriving weeds and the rusting remains of an old car!
But before contacting any web designer, with a long list of what needs to be done, have a look at what you currently have online and perform an audit on your website. Here’s a quick how to guide:

Feedback

You know something is amiss with your website when you (or your sales team) stop referring people to the website for further details. You may instead be using Twitter or Facebook to keep your client base updated on the latest buzz. That is fair enough, but don’t forget they will out of curiosity look at your website as well. And what’s to say you cannot include social media updates on your actual website? You can.

Identify your quiet period

Every business has a quiet time: For business to business companies, this could be in the time between after Christmas and before new year; around March and before the financial year or during the 6 week Summer holidays. For online shops, this could be after both Christmas and the January sales. Whenever your quiet period where there are few distractions, this is when you should focus on this task and take the time to assess your website.

What needs to be changed

This is where you need to roll your sleeves up and look at your website objectively. Start at the home page: Does this still look stunning? More importantly does it still reflect your business?
From here, go through the other pages of your website: Do you still offer these products/services? Is the content still persuasive?

Also is your news page, portfolio and/or blog updated on a regular basis? How long ago was it updated? If they are not already, your social networks can be set to automatically update every time you post on your blog.

If your website performs an online function, (for example, completing a form, making a purchase, etc), does this still work ok?

In general, is your website easy to navigate? What is the general feel of the site? Is it still good? Try to put yourself in your customer’s position when going through your website: Would they be impressed or disappointed?

Check your stats

Any serious website owner should be set up on Google Analytics, as this can reveal a lot more about your website, how visitors find your website and how they behave on your website.

NB: If you are not on Google Analytics yet, then every hosting provider does provide basic analysis data from the control panel (but take this quiet time instead to get registered and setup on Google Analytics).

I could dedicate an entire article (even a few) to the various functions and filters of Google Analytics, but for now, The main areas to focus on should be:

• Bounce rate this is where people click onto your website and then come off it within a short period of time. If this figure is high, then you definitely need to revise your website.
• Time spent on website: There are two functions for this: The average duration that each visitor spends on your website or more usefully, a breakdown of the tally of people spending a fixed amount of time on your website (for example x% spending less than 10 seconds, x% less than 1 minute, etc) again the less time spent, the less engaging your pages and content are.
• Number of pages on website Again provided as an average per visitor or a breakdown. Is your content compelling enough that people want to read more, or are your visitors visiting one pages and then leaving. Or have they found what they wanted on that one page?
• Popular pages This section can be used to answer that question. There are 3 various breakdowns: Top content pages, which show the most visited pages on your website, Top Landing page (the first page one visits on your website) and Top Exit page (the last page visited on your website). This gives an indication of the path people are using throughout your website. The exit page may be your contact page, indicating that they are ringing or sending you an email.
• Goal Analysis. Depending on the main focus of your website (for example, download a guide or make a purchase), take the time to set up each goal on your website, making sure to record every page in the process. This is the most worthwhile tool on Analytics because you can monitor the success of the whole process and see how many people are abandoning the process halfway. For example are people giving up on page 2 of your 4 page checkout process? if so why?

The WordPress version as seen from the control panel (circled)

Responsive layout

Another area you should analyse on Google Analytics, is how people are viewing your website. There may only be about 30 people per month viewing your website using a tablet or smart phone, but this figure is anticipated to get bigger. Also these could be the visitors that want to buy from you or find out more information, so make sure that your website can accommodate the mobile user.
View your website on both a tablet and a mobile: How does your site look? Is it still easy to read and to navigate? Can you perform everything on a handheld device that you can from a desktop?  You should.

Security

If your website is set up using sophisticated software (for example WordPress, Joomla, etc), one final word about security: 2014 has been known for online security breaches from vulnerabilities in software to brute force attacks (link to 2014 hack list). Brute force attacks are automated but target your administration panel using simple passwords, and have been rife since the start of 2014 (ask your hosting provider, they may already have security measure in place to eliminate this).

So can your login be easily guessed? Now might be the time to create a more secure password.

The Joomla Version as seen at the bottom of each page and the update notification (both circled)

Even better is your website software up to date? Software companies regularly revise the software to include all the latest security patches which keeps the nasties out. You can check the latest version of software by logging into your admin panel. Most software providers post a message on your admin panel when there is a new revision available.

These points alone should give you a clear idea on what needs to be improved on your website. Updates to the pages could easily be made by you or a members of staff, but the more involved areas, such as updating the software or re-development to accommodate mobile devices can simply be handed to your web developer or IT department.

This is a brief guide to get you started. DVH Design will shortly be compiling a more in-depth step by step analysis checklist for you to use on your website every year. Please contact or comment below if you would like this document when it goes live.

SEO in 60 Seconds: Keep your content compelling

You know you’re an expert in your line of business or a great salesperson, but how do you portray that to the outside world and potential customers?

Sure, some companies give away free samples so you can see how great their product is, but in cyber world there is something more valuable and sought after by many:  Free advice.

I’ll explain.  Search engines are used to give advice, answer questions and to find information.  the Google Hummingbird updates over the past year improve how Google handles conversational queries, for example, “Where is the nearest..?”, “how to…?”, and “where can I get…?”.

Therefore informative and compelling on your website is now key to the success of any online business.

For example an online boutique would maybe give advice on the ideal dress for a pear-shape. An Estate Agent, would review local towns and villages including local schools and facilities.

It does come down to time, but there are many ways you can deliver your content:  A 10 minute video from your YouTube channel, a post (or a quick tip) on your blog or a comprehensive downloadable report from your website. But spare the time and post regularly because it is worth it.  Your information will benefit your readers, demonstrate that you know your stuff and by doing so, Big G will recognise and reward you.

This is one in a series of SEO Shorts. For more short-term tips. Please subscribe to our weekly newsletter or RSS Feed

6 Questions to ask your Hosting Provider

Setting up a website can be daunting enough for anyone, and it’s not made any easier by the added hassle of finding a suitable hosting provider.  Web hosting is essential for any online business and if your provider isn’t up to the job, it can prove detrimental.

So here’s 6 questions to ask your hosting provider (or the designer setting up the hosting on your behalf) to make sure they are up for the job.

1. How much is the Hosting per Month/Year?

In this day and age, the cost of your hosting provider is one of the first areas to consider.  Naturally the cost of  hosting is important. An average business website should be looking at around £60-£120 per year for hosting.

If yours is lower than the above figure then well done.  However, on the same breath, are you getting what you are paying for?  Are you getting value for money?

Sometimes the hosting is cheap, because support is skimped on or the features on offer are basic or very limited.  To coin a well-known phrase, if you pay peanuts you get monkeys.

However cheap or expensive your hosting provider is, be sure to study the features of your hosting plan so you know what you are getting for your money.

2.  How Good/Efficient is Customer Support?

When something does actually go wrong or you need assistance, how easy is it to get hold of the support team?  Remember your website is at their mercy, so how seriously do they take customer support?

Normally an online support ticket is enough to alert your host to a potential problem (especially if your hosting provider is based overseas), but do they also have a contact number so you can talk to a human being?  0870 or 0845 are commonplace, especially for international companies and cost between 5-10p per minute.  Premium rate numbers (such as 090 and 091) were outlawed for  customer support use in June 2014. http://en.wikipedia.org/wiki/Premium-rate_telephone_number#United_Kingdom

While we’re on the subject of support, how long does it take an issue to be resolved?  These can vary from a few seconds to a day.  If the problem is major, do they send you a polite email saying that they’re looking into the issue and will be back with you shortly?  Even better, do they go beyond your expectations?

If it does take more than a couple of days and the problem still isn’t resolved, then it’s time to look somewhere else.

3. Is the Hosting Compatible for my Website?

Websites that are built using software, for example for an online shop or a CMS website needs compatible web hosting in order to function properly.   Therefore the importance of selecting the correct hosting that’s compatible with the software goes without saying (but I said it anyway).  All software providers include a list of server requirements.  You (or your designer) should go through this list religiously.

For for ASP based websites, you would opt for Windows hosting and MS SQL database, for PHP based pages, you would opt for Linux and MySQL Database.  But be sure to check the versions of both, along with other security checks as this is vital for functionality as well as security.

Some hosting providers include one click installation of some of the most commonly used web applications, such as Softalicious or Fantastico.  This is a good indicator of software compatability.

4. What is the Server’s Uptime?

Realistically, no hosting company can guarantee 100% uptime for their servers.  You are more likely to see 99% (or similar figures containing 9’s).

Servers need regular maintenance, and updates.  So when does your hosting provider schedule their maintenance for?  Is it during the wee small hours, when no one is on the site or slap bang in the middle of your working day?  Do they notify you of any major maintenance work that will result in more downtime of the servers?  Posting a notice on in your control panel,  forum or just send an automated email to you, these are all nice touches that shows your hosting is focused on client satisfaction.

If you are fortunate enough to find a hosting company who does guarantee 100%, then read the small print as these can be quite amusing  They vary from “available 100% of the time (excluding scheduled maintenance)” to “credits off your server time for fixed amounts of downtime.”

5. What is your Security Procedure?

Security should really be included under the uptime, but remember all the potential security attacks and vulnerability breaches that have occurred in 2014?  (read http://features.en.softonic.com/the-7-scariest-cyber-security-breaches-of-2014 for a gentle reminder).  If any potential vulnerabilities are found in software, are they applied quickly?

If there’s a vulnerability in a software you have on your website (for example if you run an online shop or CMS site, are you advised to either remove it, update or do they remove it on your behalf to save you any potential attacks?

Extra points to any hosting companies who apply the patches long before the vulnerabilities were announced in the news!

6. Can I set up Email Account(s)?

Setting up email from your hosting account is an ideal setup for a small business.  Most hosting companies allow you to set up email addresses using your domain name with no problems.

But take the time to read up on what your hosting provider offers.  Some providers only allow a limited allocated of space for emails or a limited number of email addresses.

For packages meant for light use, for example a holding page or a microsite, email setup may cost extra.

So after those 6 questions, do you honestly feel that you are getting value for money from your host or is it time to look for a new host?  Please do feel free to leave a comment.

SEO in 60 Seconds: Keep it natural.

You’re working on your website, writing up some great content that contains lots of lovely rich keyphrases.  Just one quick question:  Who are you writing all of this for:  The search engines or your end user?

Sure the user cannot find your content unless they find it on the search engines first, but if you have written this purely for the benefit of getting your site listed, are your readers really going to stick around for manufactured tot that was merely spun off to keep Google happy?

Google has the reading age of a 14 year old, which for sophisticated software, is pretty good going.  So if you just keep your content clear, to the point and easy to read.  then both reader and search engine should be happy.  Keyphrases naturally occur and that’s fine.  But just don’t force it.

If you’re still unsure, give it to your Mum (or someone whos not in the know) to read.  If they haven’t got a clue what you’re on about then you definitely need to revise your content!

This is one in a series of SEO Shorts. For more short-term tips. Please subscribe to our weekly newsletter or RSS Feed

SEO in 60 Seconds: A Quick Word about Links

One way links to your website are good.  Very good.

But here’s the scoop: Getting your site listed in every online directory you can find no longer works.  Google saw to that with their Panda updates. The old tricks of commenting on other peoples blogs and forums is no good anymore as most of these have a nofollow setup, meaning that Google won’t … You guessed it.  So how can you get inbound links while Google make it so increasingly hard?

Google has and always will strive to become an resource and you should do the same, after all you are the expert in your field, right!

For example, If you’re a private tutor specialising in children taking their 11+, it would be good to write about the new changes to the exam. It would be even better to provide a few old test papers that children can complete and calculate their score.

You could also offer your expertise on other people’s websites.  Approach them & courteously explain what you can offer them and why they would benefit from your expertise.

It would certainly be more beneficial to your website and more fun, than wasting your time submitting the same information to directories that don’t even work anymore.

This is one in a series of SEO Shorts.  For more short-term tips.  Please subscribe to our weekly newsletter or RSS Feed

SEO in 60 Seconds: Google is your Friend

Google rules the roost, right?  Their search share is around 88% in the UK and they also own YouTube, Google+ Google Maps to name a few tools making it easier to find your business online.

So when you disrespect big ‘G’,  the rug is pulled from under your feet and your listings disappear pretty quickly.

How do you know whats right and wrong?  Google tells you in their Webmaster Guidelines.  It will take longer than 60 seconds but take the time to adhere to them.

Like reading instructions off a packet of seeds won’t make you a professional gardener, reading the Webmaster guidelines won’t turn you into an SEO expert, but it certainly tells you in black and white how to keep big ‘G’ happy and working for you.

This is one in a series of SEO Shorts.  For more short-term tips.  Please subscribe to our weekly newsletter or RSS Feed

Our Web Design Guide is now Available for Download

A few weeks ago, I just felt that despite all my efforts to encourage people to work on their website and keep it fresh and current quite a few had been left to rot. So I took matters into my own hands and for the last 3 weeks I have been writing up a report outlining the main things you should consider when re-designing your website and I have finally finished it.

So after a lot of testing and employing the services of a brilliant proofreader (thank you Elizabeth!) I now have a free report available for you to download.

Whether you already have an existing website or if you are planning a new website, I wrote this guide for you. For a new website, you can simply use the report as a checklist. If you have an existing website, then just go through one step at a time and act on it.

Although my report does cover basic SEO, which is out into place at the development stage, it doesn’t cover the whole subject in its entirety. That is going to have to be a separate report for another time.

So please do register, download and read my report.  I should also point out that constructive criticism is always welcome:  If you feel that I haven’t covered a topic or could have elaborated further on anything in the report then please feel free to drop me a line.

Resurrect your Website from the Dead

It’s no big secret: I received funding from the government in the Summer and now I have a Business Coach working with me for a few months to improve certain areas of my business.

So far progress has been steady and it is quite a novelty concept to me as the business coach gives me homework to do each week. Last week I was asked to make a list of every prospective client that hadn’t proceeded forward. I did so and out of my own curiosity, I checked their websites. Except for one that had recently re-designed their website for desktop, tablet and mobile use, regularly updated their site and engaged in social media, had been pretty much left for dead: Some had not been updated since 2011, others had created a Facebook page, written 2 updates and then given up.

That is a shame because they are missing out on sharing their information with others, engaging with what could be potential customers and associates. All of this being vital stuff for any business. Also if people want to find out more about your company, product or service, a 3 year old post announcing your company’s now set up on Facebook is hardly a good sign!

The thing is, a lot has changed since 2011: For a start, there is way more competition out there, Google have got smarter at detecting websites that provide regular and useful advice (and filtering out the ones that can’t be bothered), and according to Google, mobile search may overtake desktop search by next year.

Even I have fallen under this category: I half-heartedly set myself up on Twitter and Facebook a few years ago, but its only really in the last 6 months that I’ve taken the time to set up a decent Company profile and now regularly take the time to share and converse on both. I’m still a long way off seeing any visible results, but the local community know that I’m out there and some of my customers have asked me more about the building work currently taking place on my new office.

A snippet of company information about the latest buzz in the DVH Design camp

In fact, here is a rundown of the best excuses I have heard and my answer to them:

I haven’t got the time

No one expects you to spend all day chatting on social media or writing up your latest blog post. But by allocating a small amount of time (about 1-2 hours) each day or week is time well spent. Even better if you opt for a time when you are at your most productive.

You can also use tools to save time. For example wouldn’t it make sense if you use a social network platform, such as Hootsuite or Tweetdeck to save you having to visit every social networking site you currently use? If you work late at night, you can also schedule posts and updates for the following day when people are more likely to read it.

For the larger task of re-designing your website or re-writing your web content, use your allocated time in steps, so for example write up your home page content during one session and maybe your services pages for the next. Or just outsource it altogether (Just saying!) 🙂

Hootsuite comes with a nifty calendar function so posts can be scheduled for a more social hour.

I have no idea what to say

This mainly falls under the category of social media, but can be useful for web content. Offer advice, give tips, answer questions that other people in your community are asking. Give a top 5 list of the most useful tools that you use, share other people’s posts if they inspire you/ anger you/find amusing/find intriguing. Find a couple of online resources and share their stuff for the same reason. Give reviews, tag people, converse with them, share related news articles, the list is endless.

Or you could engage your followers to do the legwork on your behalf: For example hold a competition/prize draw like and share your post or hold a photo competition based around your product or service.

I recently won a rag doll in a prize draw. The selfie was retweeted by the Mumpreneurs Club, so both parties benefitted.

No one shares/likes/comments

Not everyone is going to hang on to your every word. If no one responds then don’t sweat it. Retweet or reshare your post at least once more, but if not then just try again. Take the time to interact with your followers online, engage with them. Keep going and…

Don’t give up! Ever.

It may not result in a sale or a conversion straightaway, but sharing your expertise in the long-term lays the foundation for people to recognise you as an expert and in turn will contact you when they need your product/services. Also Google recognise your expertise and will duly reward you.

So what of my ex-prospect list? Well, my homework this week is to get in touch with them and let them know that I can still help them and demonstrate how I have helped others. Normally I would be sceptical, but frankly, I can’t wait.